This apartment-style accommodation is located within easy reach of Disney, so it’s handy if you’re aiming for early-morning starts. If you’re travelling with the family, stay at Lake Buena Vista Village Resort and Spa.Alternatively, our family-friendly apartments and hotels are close to the top attractions. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional stay.Choose between a full range of accommodation with our Orlando package holidays, from boutique hotels with spas and leisure centres to your very own villa with private swimming pool. Thank you again for sharing your feedback, as it helps us identify areas for growth and make the necessary changes to enhance our guests' experience. Lastly, we apologize if our night entertainment did not meet your expectations. Your feedback will be shared with the spa team to enhance the quality of our services. We will review our partnerships with third-party staff to ensure a more seamless and integrated experience for our guests. We regret any negative experiences you had at the spa. We understand that our adult-only hotel caters to a diverse range of guests, and we will ensure that our activities and music are more suitable for all age groups and preferences. Regarding the activities and entertainment, we apologize if the Blue team's approach did not match the ambiance you were seeking. On a positive note, we are pleased that you found the French restaurant to be excellent. We appreciate your positive feedback about the main buffet restaurant, and we are glad you enjoyed the wide variety of food and we will address that issue with our staff to ensure a smoother dining experience for all our guests. Your feedback will be shared with our team to ensure such shortcomings are rectified. This is not our usual standard, and we apologize for the oversight. We understand the potential of our hotel, apologize for the lack of a warm welcome greeting, drink, and hand towels upon your arrival. We sincerely apologize for the lack of 5-star service you experienced during your visit. We appreciate your compliments about our lovely location, and we would like to address the areas where we fell short of your expectations. We hope to have the chance to welcome you back in the future and share with you the improvements we have made.ĭear guest, Thank you for taking the time to share your feedback regarding your recent stay at Ocean Maya Royale. If there is anything else you would like to discuss or if you have any further questions, please do not hesitate to contact us directly. We value your insights, as they help us identify areas for growth and provide a better experience for future guests. We will reinforce our commitment to providing a warm and friendly atmosphere for all our guests. We take your comments seriously and will review our staffing levels to ensure that all areas are adequately covered. We appreciate your feedback regarding the collection of empty drinks cups, and we will work closely with our staff to address this issue promptly. We will review our processes to ensure a better distribution of sunbeds throughout the day. We will be sure to add that to our Regarding the pool area. Additionally, please note that the theater mentioned on our website is currently under remodeling. We understand your desire for more activities, and we are currently working on expanding our entertainment options to fulfill our guests' expectations. We will address this issue with our team to improve the overall dining experience. We appreciate your feedback on the buffet restaurant. While we strive to offer the best services in food and beverages, we apologize if you felt that the service fell short during your stay. We would like to address your concerns and provide some additional information to clarify certain points.
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